Careers at AcSoft & Svantek UK
Interested in a career at one of the leading suppliers of noise, vibration and air quality measurement equipment and software? Discover all our current job opportunities.
About Us
We are a leading provider of innovative instrumentation and software, specialising in the dynamic fields of acoustics, air quality, and vibration within a broad range of industries. Our innovative solutions cater to diverse sectors, including aerospace, train manufacturing, automotive, and audio engineering. As a family-run business, we take pride in our ability to outperform expectations, using professional processes and automated workflows to stay ahead in a competitive world. Customer service is at the core of our values, driving every decision we make.
Our instrumentation stands out with unique features that set it apart from the competition, giving our dynamic sales team the ultimate edge in the market. Some of our tools include Advanced particle velocity measurement systems that enable the user to measure noise in environments that some would say is impossible. With our business growing at a fast yet sustainable pace, we need the best team to help us reach the next level. Now is the right time to join our growing business, you will have the opportunity to grow your own skills and open new doors for future career development in the everchanging world of acoustics.
Our mission is to provide customers with solutions that will save them both time and money. As a customer of ours you will benefit from our excellent support services, which includes on site field visits and custom training programmes that will ensure you feel comfortable and confident in what is an extremely difficult industry.
Our hardware and support packages are aligned to our message; they are simple and built to provide customers with a robust and time saving solution.
Location
Our offices are in Bedford at the Priory Business Park, easily accessible from the A421 and close to Milton Keynes. We have parking on site (free) and are located close to restaurants, pubs and supermarkets. Beautiful lakes and parks are accessible close by for lunchtime walks.
Company Culture
Our office is home to a diverse team with expertise in marketing, accounts, sales, admin and engineering. Each member of our team, current and future, embodies a strong commitment to our mission and objectives. We encourage a fun yet professional work environment that supports personal skill development and career advancement.
Equal Opportunities
AcSoft and Svantek UK are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Current Vacanices:
Technical Support Engineer
Why Join Us?
- This role offers plenty of opportunities for growth and development within a supportive team.
- A chance to make a significant impact on the day-to-day operations of a specialised, high-performing business.
- Work in a modern office with a collaborative team and free on-site parking.
- A supportive and encouraging work environment to help you thrive.
- The opportunity to gain valuable experience within a growing and innovative industry.
Key Objectives and Role Description :
You will be responsible for the following key objectives in your role.- Provide first and second-line technical support via phone, email, and remote sessions.
Diagnose hardware and software issues related to:
- Noise monitoring systems
- Vibration monitoring equipment
- Air quality monitoring instruments
- Acoustic cameras and imaging systems
- Data acquisition hardware
- Measurement and analysis software
- Configure and commission customer equipment before shipment.
- Assist customers with installation, setup, calibration, and operation of instruments.
- Perform troubleshooting on sensors, microphones, vibration transducers, and communication devices.
- Support firmware and software updates.
- Deliver customer training sessions (remote and on-site).
- Prepare technical documentation, user guides, and troubleshooting articles.
- Coordinate equipment repairs, servicing, and calibration activities.
- Escalate complex issues to manufacturers and development partners when necessary.
- Maintain CRM and ticketing systems with accurate service records.
- Support hire equipment preparation and testing.
- Participate in technical demonstrations and customer site visits when required.
- Ensure compliance with ISO quality procedures and health & safety standards.
Qualifications and Experience
Degree or Equivalent:- Electronics Engineering
- Acoustical Engineering
- Audio Engineering
- Instrumentation
- Electrical Engineering
Alternatively, equivalent technical experience in instrumentation or measurement systems.
Preferred:
- 2+ years in technical support or field service.
- Experience with scientific or industrial instrumentation.
- Customer-facing technical support.
- Remote troubleshooting.
- Equipment installation and commissioning.
Interested candidates should submit their CV and cover letter to Sibo Ngcobo (Service Manager) at sngcobo@acsoft.co.uk.
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